FAQ's

Q: Are products shipped from within the UK?
A: No, all orders are shipped securely from our official warehouse in India to the UK.

Q: How long does shipping take?
A: International shipping from India to the UK takes 7–14 business days on average, subject to customs clearance.

Q: Are customs duties/VAT included?
A: Import duties, VAT, and any customs clearance fees are not included in the product price and must be paid by the customer.

Q: How do I track my shipment?
A: A tracking link will be emailed to you as soon as your order is shipped.

Q: What payment methods are accepted?
A: All major credit/debit cards, PayPal, and select international wallets.

Q: Can I return an order?
A: Yes, you can contact us within 7 days of receipt for return/exchange; international shipping charges may apply.

Q: How do I reach customer support?
A: Email us at rusohub.store@gmail.com and our team will respond promptly.